Privacy Policy

Tenzed Tech LLP ("Tenzed", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tenzed.com, use our mobile applications available on the Google Play Store and Apple App Store, or engage with our services through third-party platforms including Facebook, Meta, WhatsApp, and Instagram.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our services.

01Information We Collect

We may collect the following types of information:

a) Personal Information You Provide

• Full name
• Email address
• Phone number
• Company name and designation
• Mailing address
• Project requirements and business details shared via contact forms, emails, or WhatsApp
• Resume/CV and professional details (for career applications)

b) Information Collected Automatically

• IP address and geolocation data
• Browser type, version, and language preferences
• Device information (model, operating system, unique device identifiers)
• Pages visited, time spent, referring URLs, and click patterns
• App usage data, crash reports, and performance metrics
• Cookies and similar tracking technologies

c) Information from Third-Party Platforms

When you interact with us through Facebook, Instagram, WhatsApp, or other Meta platforms, we may receive:

• Your public profile information (name, profile picture)
• Messages and communication history sent via WhatsApp Business or Facebook Messenger
• Ad interaction data (for campaigns run through Meta Business Suite)
• Lead form submissions through Facebook/Instagram Ads

02How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our website, mobile apps, and services
• To respond to your inquiries, project requests, and support tickets
• To communicate with you about services, updates, and promotional offers
• To process job applications submitted through our careers page
• To send transactional notifications via email, SMS, or WhatsApp
• To personalise your experience and deliver relevant content
• To analyse usage patterns and improve our products and services
• To comply with legal obligations and enforce our terms of service
• To detect, prevent, and address fraud, abuse, or security issues
• To run and measure the effectiveness of advertising campaigns on Meta platforms

03Mobile Applications (Google Play Store & App Store)

Our mobile applications, available on the Google Play Store and Apple App Store, may collect the following additional data:

• Device Permissions: Camera, storage, microphone, and contacts (requested only when necessary for app functionality, with your explicit consent)
• Push Notifications: We may send push notifications for service updates, alerts, and communications. You can opt out through your device settings.
• Analytics: We use Firebase Analytics and Google Analytics to monitor app performance, user behaviour, and crash reports.
• Advertising ID:We may collect your device's advertising identifier for analytics and advertising purposes. You can reset or opt out of this in your device settings.
• In-App Data: Any data you input within the app, including preferences, configurations, and uploaded content.

04Facebook, Meta & WhatsApp Integration

We use Meta's family of products (Facebook, Instagram, WhatsApp) for business communications, marketing, and customer engagement:

WhatsApp Business

• We use WhatsApp Business API for client communication and support
• Messages may be processed and stored in compliance with Meta's Business Terms
• We do not sell or share your WhatsApp conversations with third parties
• Automated messages may be sent for appointment confirmations, service updates, and follow-ups

Facebook & Instagram

• We may use Meta Pixel and Conversions API for website analytics and ad measurement
• Lead generation forms on Facebook/Instagram collect data you voluntarily submit
• We use Custom Audiences and Lookalike Audiences for targeted advertising
• Your interaction with our social media pages is governed by both this policy and Meta's Data Policy

05Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for the website to function (session management, security)
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics, Firebase)
• Marketing Cookies: Used to deliver relevant ads and track campaign effectiveness (Meta Pixel, Google Ads)
• Preference Cookies: Remember your settings and preferences (theme, language)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

06Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Trusted third-party vendors who assist with hosting, analytics, email delivery, and customer support (e.g., Google Cloud, AWS, Firebase, Meta)
• Business Partners: When required for project delivery, with your prior consent
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets

07Data Security

We implement industry-standard security measures to protect your personal data, including:

• SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and vulnerability assessments
• Role-based access controls and multi-factor authentication
• Secure data centres with ISO 27001 compliance

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

08Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specific retention periods include:

• Client data: Retained for the duration of the business relationship plus 5 years
• Job applications: Retained for up to 2 years
• Website analytics: Retained for 26 months (Google Analytics default)
• Communication logs: Retained for up to 3 years

09Your Rights

Depending on your jurisdiction, you may have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure:Request deletion of your personal data ("Right to be Forgotten")
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at contact@tenzed.com.

10Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.

11International Data Transfers

As a global IT consulting company operating across 50+ countries, your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by relevant authorities
• Data Processing Agreements with all sub-processors
• Compliance with applicable data protection laws (GDPR, CCPA, IT Act 2000)

12Third-Party Links

Our website and apps may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party service before providing your personal information.

13Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

14Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: