Privacy Policy

Introduction

Tenzed Tech (“we,” “us,” or “our”) built the UrbanHariyali app as a Commercial application.

This Privacy Policy explains how we collect, use, maintain, and disclose information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. The Personal Information that we collect is used to provide, maintain, and improve the Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide certain personally identifiable information.

Depending on the features you use, the information we may collect can include:

• Name
• Email address
• Phone number
• Delivery or billing address
• Account information
• Order and transaction information
• Location information, where required for specific features
• Device information
• Information provided when contacting customer support
• Other information that you voluntarily provide through the Service

The information we request will be retained by us and used as described in this Privacy Policy.

We collect and use this information for purposes including:

• Creating and managing user accounts
• Processing and fulfilling orders
• Providing customer support
• Processing payments and transactions
• Sending order-related notifications
• Improving our products and services
• Maintaining and securing the Service
• Detecting and preventing fraudulent or unauthorized activity
• Complying with applicable legal obligations

Third-Party Services

Our Service may use third-party services that may collect information used to identify you.

Third-party service providers may include, where applicable:

• Google Play Services
• Firebase services
• Payment gateway providers
• Cloud hosting and storage providers
• Other service providers necessary to operate and improve the Service

Each third-party service provider has its own Privacy Policy governing the collection and use of information.

For more information, please review the privacy policies of the third-party services that are actually used by the application.

Log Data

Whenever you use our Service, particularly when an error occurs, we may collect information and data through third-party products.

This information may include:

• Device Internet Protocol (IP) address
• Device name
• Operating system version
• Application version
• Application configuration
• Date and time of use
• Diagnostic information
• Crash information
• Other technical statistics

This information is generally used to identify and resolve technical issues, improve application performance, and maintain the security and reliability of the Service.

Cookies and Similar Technologies

Our Service itself may not directly use cookies. However, third-party services, websites, or libraries integrated with our Service may use cookies or similar technologies to collect information and improve their services.

Cookies are small files containing data that are commonly used as anonymous unique identifiers.

If you access external websites through links provided within our Service, those websites may use cookies according to their own privacy policies.

Service Providers

We may employ third-party companies and individuals for the following purposes:

• To facilitate our Service
• To provide the Service on our behalf
• To process payments or transactions
• To provide hosting, storage, analytics, or technical services
• To perform Service-related services
• To assist us in analyzing how our Service is used
• To provide customer support

These third parties may have access to Personal Information that is necessary for them to perform their assigned tasks on our behalf.

They are required to use such information only for the purposes for which it was provided and in accordance with applicable laws and contractual obligations.

Payments

Where applicable, payments made through the Service may be processed by third-party payment service providers.

We do not necessarily store or process your complete payment card or banking information on our own servers. Payment information may be handled directly by the applicable payment service provider in accordance with its privacy policy and security practices.

We recommend reviewing the privacy policy of the payment provider used for your transaction.

Data Retention

We retain Personal Information only for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, enforce our agreements, and protect our legitimate business interests.

When Personal Information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

Security

We value your trust in providing us with your Personal Information.

We use commercially reasonable administrative, technical, and organizational measures to help protect your Personal Information against unauthorized access, alteration, disclosure, or destruction.

However, please remember that no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Links to Other Sites

Our Service may contain links to third-party websites or services.

If you click on a third-party link, you will be directed to that third-party website or service. These external websites are not operated or controlled by us.

Therefore, we strongly recommend that you review the Privacy Policy of every third-party website or service that you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites or services.

Children's Privacy

Our Service is not intended for children under the age of 13 unless specifically stated otherwise.

We do not knowingly collect personally identifiable information from children under the age of 13.

If we discover that a child under 13 has provided us with Personal Information without appropriate parental consent, we will take reasonable steps to delete such information from our systems.

If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us so that we can take appropriate action.

If our Service is intended for children or targets children, our privacy practices will be updated as necessary to comply with applicable children's privacy laws and Google Play policies.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your Personal Information, including the right to:

• Request access to the Personal Information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your Personal Information
• Request restriction of certain processing
• Object to certain uses of your Personal Information
• Withdraw consent where processing is based on consent
• Request information about how your Personal Information is used

To exercise any applicable rights, please contact us using the contact information provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time.

You are advised to review this Privacy Policy periodically for any changes. We may notify you of significant changes by posting the updated Privacy Policy on this page or through other appropriate means.

Any changes to this Privacy Policy become effective when the updated policy is published on this page.

This Privacy Policy was last updated on: August 21, 2026

Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy, please contact us at:

• Company/Developer Name: Tenzed Tech LLP
• Email: contact@tenzed.com
• Website: https://www.tenzed.com